FAQs
Frequently Asked Questions
How is the glass presented and packed for posting?
All glass items come wrapped and well protected, then either in jiffy bags or boxes depending on size. We try to recycle packaging where we can and as much of it is recyclable too.
Jewellery items are tissue-wrapped, organza bagged or gift-boxed, depending on what is suitable for piece.
Delivery is by Royal Mail.
How can I pay?
Through our website we accept card paymnets, our payment gateway is through PayPal. (Please note this does not mean that you have to have a pay pal account to pay. )
Can I return an item?
Yes, If for some reason you are not happy with your item please inform us via email and then return to us, in it's original condition within seven days of purchase for a full refund.
You will be responsible for the cost of returning your item(s) to CStar Design.
CStar Design cannot be responsible for parcels that fail to reach it, so please make sure you obtain an appropriate proof of posting. We recommend that customers returning orders from outside of the UK send their returns via a registered trackable service.
You must return the item unused, with any original packaging and tags intact. All items will be inspected on return.
How much is postage and packing?
Postage is with Royal mail, starting at £3.50 which is tracked large parcel. We will always send items tracked.
Do you teach?
Please see our webiste for courses and workshop information.
Do you take commissions or special orders?
Commissioned projects are totally possible and are in fact our main bulk of work. Commissioned projects always begin with an initial chat with the customer to establish exactly what is required, where the piece will be situated, design, colours and any other requirements needed.
As you can see we do work in all kinds of glass related techniques, we try to accommodate all ideas to create a piece that suits what you, the customers wants.
After 3 redraws of a design we will then begin to charge for our time. Please note once a design is agreed we then ask for a deposit to cover all materails before we begin work.
Once the design is approved the project is normally completed in 4-8 weeks, but that may vary.
Fused Glass pieces, Yes.
Lampwork Beads, No.
Stained glass windows, Yes.
What’s the difference between ‘stained glass’ and a ‘leaded-light’?
Stained glass – has the decorative details most commonly associated with churches – faces, flowers, scrolls, lettering etc fused onto the glass pieces making up the design after having been applied by brush.
A leaded light has no painted details – its made up of pieces of uncoloured or coloured glass.
In both stained glass and leaded lights the individual glass pieces are held together in the lead and made rigid and waterproof by applying ‘cement".
Do you install stained glass?
No, sorry.
Will you just supply stained glass and leaded lights and not fit?
Yes
How long does it take?
A straight forward, commission piece, usually takes 4 weeks from start to finish.
However if the are lots of designs and redraws and or colour changes this can prolong the process. So once design is finalized the build usually takes 2 weeks.
What determines the cost?
Cost is based on size and choice of materials ie glasses.
The more complex the window and more cuts it has, the higher the cost.
Can I come and see the workshop?
We work from 2 workshops the working Studio in Winchester and the classes/workshops studio in Netley Abbey.
The Winchester studio is our original working studio and is where we design, make and create all of our work.
To visit, is by appointment only as its a working studio. So please ring Lisa 07834 725566 to arrange, or alternatively please fill in our contact form.
The Netley studio is opened for scheduled classes/workshops and open events only. Here we hold a small selection of our makes.
To see our work we stock and supply some shops and galleries, but best place to see our work is at the events we take part in.