FAQs

Frequently Asked Questions

 

How is the glass presented and packed for posting?

All glass items come wrapped and well protected, then either in jiffy bags or boxes depending on size.  We try to recycle packaging where we can and as much of it is recyclable too.

Jewellery items are tissue-wrapped, organza bagged or  gift-boxed, depending on what is suitable for piece.

Delivery is by Royal Mail.

 

How can I pay?

Through our website we accept card paymnets, our payment gateway is through PayPal.   (Please note this does not mean that you have to have a pay pal account to pay. )

 

Can I return an item?

Yes, If for some reason you are not happy with your item please inform us via email and then return to us, in it's original condition within seven days of purchase for a full refund.

You will be responsible for the cost of returning your item(s) to CStar Design.

CStar Design cannot be responsible for parcels that fail to reach it, so please make sure you obtain an appropriate proof of posting. We recommend that customers returning orders from outside of the UK send their returns via a registered trackable service.

You must return the item unused, with any original packaging and tags intact. All items will be inspected on return.

 

How much is postage and packing?

Postage is with Royal mail, starting at £3.50 which is tracked large parcel.  We will always send items tracked.

 

Do you teach?

Please see our webiste for courses and workshop information.

 

Do you take commissions or special orders?

Not currently.

 

 

Can I come and see the workshop?

The Winchester studio is our original working studio and is where we design, make and create all of our work. 

To visit, is by appointment only as its a working studio.  So please ring Lisa 07834 725566 to arrange, or alternatively please fill in our contact form.

To see our work we stock and supply some shops and galleries, but best place to see our work is at the events we take part in.